Issues Reporting and Support

Managing issues and getting support is now easier with the new Bug Reporting Hub built directly into the FlytBase dashboard. This update gives you a dedicated space to report problems, upload supporting media, track the status of your tickets, and access all documentation — without leaving the platform.

Reporting Issues Inside FlytBase

From the dashboard, you can now raise an issue as soon as it occurs. Each report includes fields for a title and description, along with the option to link relevant devices (such as docks or drones). To provide full context, you can attach supporting media:

• Images up to 200 MB each

• Videos up to 2 GB each

• A maximum of 4 files total

Important: Do not close your browser while media is uploading. If the browser is closed, the upload will stop.

Tracking Tickets and Status

Once submitted, every issue is immediately flagged across FlytBase support channels. This ensures it’s picked up, assigned, and resolved as quickly as possible. Inside your dashboard, you’ll see a complete ticket log with real-time status (Pending, In Progress, Resolved) and reference IDs for conversations with your Solutions Engineer or the support team.

All Support Resources in One Place

The Bug Reporting Hub also consolidates key support resources. From within the dashboard, you can access the latest FlytBase Documentation, review your open tickets, and — soon — get guided assistance through an integrated AI Assistant.

Why This Matters

This update creates a single, centralized hub for support:

• Report issues where they occur — inside the dashboard

• Provide detailed context with logs, images, or videos for faster troubleshooting

• Track ticket progress transparently without relying on external threads

• Access all documentation and upcoming AI-powered support in one place